KUALA LUMPUR: CIMB Bank Bhd has been named the Best Bank in Malaysia at the Euromoney Awards for Excellence 2023, in recognition of the bank’s leading position in the local banking industry.
CIMB Group chief executive officer (group consumer and digital banking) Effendy Shahul Hamid said the recognition was a testament to the bank’s unwavering commitment to providing the best financial products and services to meet customers’ needs, backed by technology and digital enablement.
“Our customers inspire us to continue raising the bar, and we thank them for putting their trust in us as their preferred banking partner.
“Driven by a culture of innovation, we will strive to provide best-in-class solutions that deliver value and enable our customers to bank and transact conveniently and safely,” he said in a statement today.
As at end-2022, 80 per cent of CIMB’s customers are digitally active, as the number of active CIMB Clicks users registered a compound annual growth rate of 13.9 per cent over the past three years.
CIMB Clicks mobile users have also increased by 38 per cent since 2020.
To-date, digital transactions make up 71 per cent of the bank’s total transactions by value, an increase of 11 per cent year-on-year. – BERNAMA
