MIRI: The government’s announcement on January 2 stating that Malaysians can renew their driving licences and road tax online through the Road Transport Department’s (RTD) MyJPJ app evoked mixed reactions from the public.
While many welcomed the convenience and efficiency of the new system, others expressed uncertainties regarding its implementation, particularly concerning the accessibility of the app to all vehicle owners.
The introduction of the online facility is undoubtedly a significant step towards digitalising government services and improving the overall convenience for citizens. It eliminates the need for individuals to physically visit RTD offices or post offices to complete these tasks, saving time and reducing administrative burdens. With the MyJPJ app, Malaysians can now conveniently renew their driving licences and road tax from the comfort of their homes, using their smartphones or computers.
However, concerns have been raised regarding accessibility to the services. While internet penetration in Malaysia is relatively high, not all individuals may have access to stable internet connections, smartphones, or the necessary technological literacy to navigate the MyJPJ app. This is particularly relevant in rural areas or among older demographics that may be less familiar with digital platforms.
To address these concerns, the government must ensure that alternative channels for licence and road tax renewal remain available for those who cannot access or utilise the online services. This may involve maintaining physical counters at RTD offices or partnering with other service providers to facilitate offline transactions.
Additionally, efforts should be made to raise public awareness of the availability and benefits of the MyJPJ app. By conducting outreach programmes and providing clear instructions and tutorials, the government can help educate citizens about the online renewal process and address any concerns or uncertainties they may have.
- JAU NGAU, 50
Self-employed
Ensuring accessibility for people in rural areas and elderly individuals is crucial when implementing any digital solution, such as an app for renewing driving licenses. While technology advancements have made online services more convenient for many, not everyone has easy access to the internet, especially in remote areas. By making the use of the app optional rather than mandatory, authorities can ensure that those who face connectivity challenges or have limited digital literacy are not excluded from the licence renewal process. This approach recognizes the diverse needs of the population and provides an alternative avenue for individuals to renew their licenses without relying solely on internet connectivity.
- MOHAMAD ANIQ ASHWIN, 23
Student
The initiative demonstrates a progressive approach, using technology to simplify and improve the lives of citizens. The app provides a seamless and user-friendly experience, showcasing the government’s dedication to efficiency and innovation. By embracing digital solutions, Malaysia not only reduces bureaucratic complexities but also meets the demands of the modern era. The MyJPJ app not only streamlines processes but also empowers citizens, granting them greater control over their administrative tasks. This signifies a government that is responsive to the needs of its people, fostering a more connected and convenient society. This forward-thinking step establishes a commendable standard for other nations facing similar challenges. Malaysia’s commitment to digital transformation not only leads to more efficient governance but also positions the country as a leader in utilising technology for the benefit of its citizens.
- CHAI CHOON CHIN, 48
Salesman
It’s fine for the younger generation, who are generally more comfortable using information technology. However, it can pose a significant challenge for those who are not tech-savvy, particularly the elderly. Nevertheless, I don’t consider it a major issue. Overall, I believe it helps save the public’s time, as we no longer need to visit the counter and spend half a day waiting in line. The question is, will this system be flawless? What if there is a mobile phone network failure or lack of coverage during law enforcement? Could road tax be more easily exploited for illegal purposes? These are also matters of public concern. In addition there are also potential drawbacks to relying solely on digital systems for essential services. While the majority of the population may have access to smartphones and the internet, there are still individuals who lack the necessary resources or skills to navigate these technologies effectively. This could result in a portion of the population being excluded or disadvantaged when it comes to accessing services like paying road taxes online.
- MALATEH MAHMUD, 52
Civil servant
The facility represents a significant advancement in the system and aims to provide greater convenience to the people. However, it is important to recognise the ongoing need for a physical road tax, particularly when travelling across the border between Brunei and Kalimantan, Indonesia. Also, we must not overlook the challenges faced by rural residents whose access to reliable internet connections is often limited or non-existent.
The introduction of the app is a positive step forward in improving the overall transportation system as it promises to streamline processes and enhance efficiency. Furthermore, as rural areas often lack reliable internet connectivity, it is crucial to address this issue by investing in infrastructure and expanding internet coverage to ensure equitable access for all citizens, regardless of their geographical location.
- UNCHAT SALANG, 52
Self-employed
Overall, I wholeheartedly welcome the initiative as it provides a convenient alternative to the traditional methods of renewing driving licences and paying road taxes. With this new system in place, we now can complete these essential tasks directly from our smartphones, saving us time and effort. Gone are the days of waiting in long queues or dealing with cumbersome paperwork. Instead, we can easily access the necessary applications, submit our required documents, and swiftly get back on the road with minimal hassle. This modern approach not only streamlines the process but also embraces the advancements in technology, making our lives more efficient and convenient. It’s truly a step forward into the digital age, offering us a seamless experience while ensuring compliance with legal requirements.
- SOFINA TAN, 49
Food stall operator
It’s time-saving because everything that is required is at our fingertips. I hope the system is hassle-free and efficient. I imagine that it would provide the convenience and efficiency of having everything readily available. With everything at hand or at our fingertips, tasks can be completed quickly and efficiently, saving valuable time. As people like to say, time saved is money earned.
- AARON ALLAN ROBERT, 23
Artistic director Sape Movement
The app is a good initiative by the government to make everyday life easier for people. I don’t see the bad side of it when compared to before when we had to wait in long queues and wasted so much time to renew our licences and road taxes. When we use the services online, we save time and effort. I only hope that it won’t have too many bugs in the beginning because that would be annoying. Also, I hope it is very easy to use. Whether we like it or not is not really an issue because sooner or later we all have to go the digital way.
