KUCHING: When it comes to air travel, there are a whole lot of possible complaints from travellers, be they about extra
travel costs, delayed flights, cancellations, or unsatisfactory services.
Getting complaints acted on, however, was never a sure thing in the past. That has been put right, thanks to a Malaysian Aviation Commission (Mavcom)’s initiative — FlySmart (pic).
With FlySmart, a handy app launched last year, complaints go straight to Mavcom.
“Travellers in Malaysia are actually protected under the Malaysian Aviation Consumer Protection Code 2016, and they should be aware of their rights,” said Mavcom communications associate director Adeline Ong during a courtesy call on New Sarawak Tribune journalists yesterday.
Ong, who was accompanied by Mavcom project management office manager Hana S Harun and project management office senior manager Karen Leiking, was received by New Sarawak Tribune/Suara Sarawak chief operating officer Rudi Afendi Khalik and New Sarawak Tribune executive editor Rajah Murugaiah.
“They can place their complaints through the FlySmart app on their smartphones as well,” Ong said as she demonstrated how easy it is to use on the handphone.
Ong went on to advise that travellers should try to resolve issues with the airline or airport first before proceeding to file a complaint with Mavcom.
“Nowadays, a lot of people have complaints but cannot be bothered with following up with the relevant parties.”
