KUCHING: During the COVID-19 pandemic, when people’s movements were restricted, food delivery riders emerged as unsung heroes, providing essential services and satisfying food and beverage needs and cravings.
These riders filled the gap, so to speak, ensuring that individuals could enjoy their favourite meals from the comfort and safety of their homes. They played a crucial role during this challenging period, and their dedication did not go unnoticed.
However, as life transitioned back to normal with the lifting of movement restrictions, the landscape changed for them. Higher competition and alterations in fee structures caused their income to dwindle, presenting new challenges for them.
Among those affected is Ariff Anwar Affandy, a 23-year-old who became a food delivery rider in 2017. Ariff’s involvement in p-hailing, which encompasses the delivery of food, drinks, and parcels using motorcycles, started as a part-time gig while he pursued his studies.
Three years later, in 2020, he registered to work under FoodPanda in May and joined GrabFood in December.
Ariff was drawn to the food delivery profession due to its flexible working hours. He appreciates the freedom it offers and had prior exposure to p-hailing services, making the transition a natural choice for him. Initially, Ariff worked long hours, pushing himself to the limit, but soon realised the toll it took on his well-being.
As a result, he adjusted his working hours to strike a better work-life balance, ensuring he could sustain his efforts in the long run.
During the height of the COVID-19 pandemic, Ariff, like many other food delivery riders, experienced a surge in earnings. They could easily earn between RM1,800 and RM2,200 per month, providing a comfortable income.
However, with the end of the pandemic and the subsequent easing of movement restrictions, there was a drastic change in their monthly earnings. Many riders found it disheartening, leading some to quit the profession altogether.
Despite the decline in income, Ariff remains grateful that he can still make ends meet and support his family. He understands the value of perseverance and encourages his fellow food delivery riders to stay strong and resilient.
He believes that “rezeki” (blessing or provision) can come from unexpected sources, urging his colleagues to continue working diligently while prioritising their safety on the roads.
Abdul Arif Adzman, a 25-year-old food delivery rider with FoodPanda, shares a similar sentiment. He chose the profession due to his love for being on the road. Even after three years of experience, Abdul Arif still enjoys his work and earns an average monthly income of approximately RM1,300.
According to Abdul Arif, the income of a food delivery rider depends on their dedication and hard work. In response to the changing circumstances, he decided to reduce his daily working hours to five, allowing him to maintain a sustainable routine.
Although the income may not be as lucrative as before, Abdul Arif remains optimistic, acknowledging that there are still customers who rely on the convenience of food delivery services.
Recent reports highlight the significant reduction in monthly income for e-hailing drivers and p-hailing riders nationwide.
Changes in payment and bonus structures implemented by food and transport delivery companies have impacted their earnings.
Despite these challenges, food delivery riders like Ariff and Abdul Arif remain committed to their profession and strive to provide the best service possible to their customers.
Their dedication and resilience in the face of adversity serve as a reminder of the essential role these unsung heroes play in our lives.
As the landscape continues to evolve, it is crucial to recognize their contributions and support them in their pursuit of a sustainable livelihood.
