Fostering culture of service delivery excellence

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Ts. Dr. Zaidi Razak (seated fourth left) and Steward (seated second left) poses for a group photo with the participants of the PPG Revision Lab held at a hotel in Kuching recently.

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KUCHING: Brainstorming sessions were held on the way forward during a Telecommunication Process, Procedure and Guideline in Sarawak (PPG) Revision Lab here.

Sarawak Multimedia Authority (SMA) General Manager Dr. Zaidi Razak said the lab sought to cater to the needs of industry and the people’s well-being.

He added that it would contribute towards the success of the Post Covid-19 Development Strategy (PCDS) 2030 which includes data and innovation among its pillars.

“This lab is very crucial for all of us so that we have brainstorming sessions and share our ideas to find the best way to move forward so that we can provide better service delivery to the rakyat,” said Zaidi in his opening remarks of the PPG Revision Lab held at a hotel here recently.

The feedback from the lab, he said, would be forwarded to the State Planning Authority (SPA) for further deliberation.

The lab was the result of a recent visit made by some SMA officers to various states in Peninsular Malaysia to gather information regarding their respective PPGs.

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The organising chairman of the two-day PPG Revision Lab, Steward Sayong who is also SMA’s Head of Licensing, Inspectorate and Enforcement Unit pointed out that the lab would provide the opportunity for participants to identify existing processes and procedures in the current PPG that may be deregulated in order to foster a culture of service delivery excellence.

He said the development of telecommunication infrastructure is regulated to ensure the planning, development and the implementation of the same is laid out in a systematic way.

“Our objective is to spell out SMA’s primary role in leading the State to achieve a developed status by 2030, through PCDS 2030 and the Digital Economy Blueprint. In this way, what we need most is ease of doing business in order to attract more investors to Sarawak.

“The PPG which came to force on June 9, 2020 is the primary reference that set forth the entire prerequisites governing the development of telecommunication infrastructure in the state.

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“This is line with the National Policy on Good Regulatory Practices (NGRP), regulatory impact assessment and reformation have to be executed periodically to ensure that the provisions in the PPG not only remained relevant but constantly driving service delivery excellency, social development, economic empowerment and environmental sustainability,” said Steward.

The lab was also participated by the State Attorney-General Office (SAG), Ministry of Utility and Telecommunication, Ministry of Public Health, Housing and Local Government, Land and Survey Department, Bintulu Development Authority (BDA), Public Works Department Sarawak, Malaysian Communications and Multimedia Commission (MCMC) Sarawak and the Malaysian Productivity Corporation (MPC) Sarawak.

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