The level of integrity among Sarawak’s civil servants has improved significantly, says Minister in the Chief Minister’s Department (Integrity and Ombudsman) Datuk Talib Zulpilip.
By providing a hotline for the public, the minister pointed out that this had helped the Sarawak government resolve complaints regarding integrity in government agencies and departments.
“From January to September 2019, there had been 17,523 feedback received by the unit,” he said in his winding-up speech yesterday.
From that figure, Talib revealed that 87 per cent of the complaints had been resolved.
“The service has received a total of 12,339 (70.4 per cent) complaints, 3,583 (20.4 per cent) service applications, 1,196 (6.8 per cent) questions, 333 (1.9 per cent) suggestions and 87 recognitions (0.5 per cent).
“The remaining 13 per cent or 2,275 cases are still in progress for action by the related agencies,” he added.
According to him, the Sarawak Public Complaints Bureau had received 432 complaints involving all civil sectors and agencies as of Nov 4 this year.
“A total of 318 complaints (73.6 per cent) have been resolved while the remaining complaints are still under investigation.
“The complaints that had been received included 60 complaints (13.9 per cent) on poor service, 97 complaints regarding failure to comply with procedure (22.4 per cent), 86 or 19.9 per cent complaints on failure by the enforcement, 17 (3.9 per cent) complaints on the lack of policy implementation and legal weaknesses and 56 (12.9 per cent) complaints on the shortage of public utilities.
“Total complaints on civil service unjust actions, abuse power and misconduct are 11 (2.5 per cent), 15, (3.5 per cent) and 8 (1.9 per cent) respectively,” he added.
