KUCHING: Transport Minister Datuk Seri Lee Kim Shin yesterday expressed his disappointment with MYAirline’s management for the abrupt suspension of its operation without prior notice for passengers.
“I have personally contacted the executive chairman of the Malaysian Aviation Commission (MAVCOM), who assured that efforts would be made to assist affected passengers.
“The Ministry of Transport Sarawak has also received numerous calls from affected passengers seeking assistance with refunds and information on the suspension.
“The approved schedule MyAirline flights to Sarawak airports were thrice per day to Kuching, twice per day to Sibu and once per day to Miri from Kuala Lumpur,” he said.
Lee said an estimated 125,000 passengers nationwide were affected by MYAirline’s suspension of operations on Thursday. They included those who had purchased their tickets in advance.
To support affected passengers, MAVCOM, Malaysia Airports (MAHB), and other airlines such as Airasia, Malaysia Airlines, and Batik Air are offering assistance.
Affected passengers have the option to change their flights with other airlines that are providing discounted airfares.
MAHB has also deployed resources at relevant airports to assist stranded passengers, and MAVCOM has set up a consumer hotline at 1800-18-6966 (within Malaysia) or via email at consumers@mavcom.my or enquiries@flysmart.my for inquiries or complaints.
Lee urged affected passengers to contact MYAirline customer care at customercare@myairline.my (from 7am to midnight) to initiate the refund process.
The ministry also encourages passengers to contact MyAirline Customer Care directly and simultaneously submit inquiries or complaints to MAVCOM Consumer Hotline.
