KUCHING: Ninja Van Malaysia has extended its products and services to include retail stores, pick-up and drop-off (PUDO) services.
It is also making forays into non-e-commerce delivery sectors such as fulfilment services to support the maturing e-commerce seller base.
The logistics company announced today at the launch of its ‘Effortless Campaign’ to reinforce its commitment in providing hassle-free deliveries to all its shippers and shoppers as an extension of the ‘Fantastic Service Recovery’ initiative, which is a key pillar of Ninja Van’s tech-enabled logistics narrative.
By elevating its operational excellence and prioritising shipper support, Ninja Van Malaysia aims to drive even higher shipper retention and brand loyalty.
CEO Adzim Halim said the campaign would strengthen the company’s commitment to go the extra mile to “deliver delight and speed” to both shippers and parcel recipients.
“By examining the types of shipping pain points our shippers face, we’ve developed an approach towards issue resolution to ensure that we are able to reliably resolve all unhappy shippers’ issues quickly.
“To do this, strict processes and real-time data are in place to ensure that our Ninjas are equipped to effectively resolve issues for shippers,” he added.
The NinjaChat app allows shippers to directly manage and monitor the deliveries and orders to their customers through the use Facebook Messenger, Telegram, Viber and Line.
Shippers also have the option of contacting a shipper support team member or their dedicated account manager to attend to their queries.
Since its inception in 2015, Ninja Van Malaysia has emerged as one of the leading last-mile logistics companies in the country, serving thousands of shippers in both the e-commerce, social commerce, and business-to-business (B2B) space.
“At Ninja Van Malaysia, we understand that optionality and flexibility are among the top most important qualities that contribute to shipper satisfaction and loyalty.
“This is why we continue to innovate and introduce new products and services that will bring our shippers to greater heights, thus enabling us to meet the growing demands and trends of both shippers and the industry,” said Adzim.
