KUCHING: Sarawak United Peoples’ Party (SUPP) Women chief Kho Teck Wan has urged the management of MYAirline to respond to customer inquiries immediately either by email or a press statement.
Kho said she had received a few inquiries last Thursday morning from affected passengers whose flights were cancelled by MYAirline and, therefore, urged MYAirline’s management to respond especially on the plan and procedure of refund on the purchased tickets.
“There are a group of students from Swinburne University Sarawak who are going to Kuala Lumpur for their internship this coming Saturday.
“The students are scrambling to find alternate flights to KL after MYAirline’s sudden announcement,” she said in a statement here yesterday.
Kho, a political secretary to the Premier of Sarawak, added that according to the MYAirline press statement, affected passengers are responsible to look for alternate flights on their own with an email address provided for customers to reach out to their customer service for assistance.
“I had written to MYAirline since Thursday morning to inquire about the refund for the affected passengers, however sad to report that I had yet to hear from MYAirline.
“Perhaps the flight cancellation and halt of services are inevitable due to the nature of MYAirline current condition, it is however extremely irresponsible to leave customers unattended when an official communication channel was provided to the customers,” she added.
Kho said transportation is critical to national infrastructure where a small disruption can cause severe consequences and has therefore called the Federal Ministry of Transport and Malaysia Aviation Commission to investigate MYAirline’s license and business practice.
