KUALA LUMPUR: The Malaysia Competition Commission (MyCC) has actively engaged with relevant stakeholders to obtain further information following the recent public complaints about the imposition of exorbitant commission fees and the price of food and beverages by the services of food delivery platform companies.
MyCC chief executive officer Iskandar Ismail said MyCC is also closely monitoring and assessing the situation as to whether the conduct of certain food delivery platform companies is in contravention of the Competition Act 2010 or not.
“The MyCC along with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) have met with relevant parties including the food and beverages (F&B) and retail industry players to understand the issues raised by them.
“Based on the series of meetings held, we have identified several concerns and challenges in the industry, in relation to not only competition but also consumerism. The way forward for us is to actively engage with the food delivery platform providers,” he said in a statement today.
He added in this regard, MyCC is seriously looking into every angle from the perspective of the Competition Act 2010, particularly on the conduct of these food delivery platform companies towards F&B industry players, riders and consumers and whether it raises any competition concern.
“All options are being considered in approaching these issues including invoking the enforcement powers under the Competition Act 2010 and working closely with KPDNHEP to attain comprehensive solutions to all issues raised by the relevant industry players,” he said.
He said, under Section 4 and Section 10 of the Competition Act 2010 clearly prohibits enterprises from entering into any anti-competitive agreement and abusing their dominant position in the market, respectively.
“Action can also be taken against a group of major players which abuse their dominant positions collectively,” he said.
Consumers and businesses can channel their complaints related to the misconduct of the p-hailing services by lodging the complaints via the MyCC website or address their complaints to complaints@mycc.gov.my or via WhatsApp at +6019 215 2273.
The complainants are advised to give a full account of their complaint together with the relevant evidence. – Bernama
