MIRI: Sarawak Energy Berhad (SEB) is expediting several initiatives to improve reliability of supply to customers in Niah and its surrounding areas.
The utility firm said that while some outages are inevitable due to the need for system shutdowns during new customer connections and maintenance, it has been working around the clock to restore power supply to its customers in the “shortest time possible, specifically for cases of equipment faults”.
“We sincerely apologise to the customers who were affected and thank them for their patience and understanding as we strive to find a long-term solution in Niah.
“Please be assured that we are making significant investments in new technology and infrastructure upgrades to enhance the reliability of the power supply in the area,” it said in a statement today.
SEB is also currently in several stages of constructing the Niah EHV substation which is expected to be completed by 2026.
“The new substation, costing RM185 million, will serve as an additional injection point for the Niah areas, reducing supply lines and facilitating efficient switching operations in the event of a tripping.
“Once operational, this substation will effectively minimise vulnerability to outages caused by external factors on long lines,” it added.
Other proactive measures taken by the company include improving performance and reducing electricity supply disruptions, and upgrading transformers to higher capacities to meet the growing local load demand.
“In the meantime, we seek cooperation from the public to immediately notify the electricity provider should there be outages as its technical team are on 24-hour standby to immediately attend to any outage.
“To report an outage, kindly reach out to Sarawak Energy’s 24/7 Customer Care Centre at 1300-88-3111, email customercare@sarawakenergy.com, use the Sarawak Energy mobile app SEB Cares or chat with virtual agent CARINA to report outages to assist in speedy restoration of electricity supply,” SEB added.
The public is also encouraged to report any suspicious activities near Sarawak Energy’s facilities.
