The state government has taken proactive steps to enhance the delivery of the Sarawak Civil Service (SCS) through the State Service Modernization Unit under the Chief Minister’s Department.
This was revealed by Minister in the Chief Minister’s Office (Integrity and Ombudsman) Datuk Talib Zulpilip in his winding-up speech yesterday.
He said the steps were in line with the implementation of the digital government initiative under the Sarawak Digital Economy Strategy 2018-2012.
Amongst the steps taken were the upgrading of email capacity from 1GB to 50GB for all SCS officers (excluding statutory bodies and local councils) since Feb 1.
“At the same time, Cloud storage also has been made available to all SCS officers with an allocation of 10GB quota for each user. Every user can access their stored files through Federated Identity Management (FIM) Page anywhere anytime as long as there is internet connection.
“Implementation of the Cloud storage is to encourage users to store and share government documents using safe and reliable medium instead of using commercial Cloud such as Google Drive & Dropbox as it involves security concerns,” explained Talib.
He added, “Apart from that, current SarawakNet capacity has been upgraded to minimum of bandwidth of 10 Mbps (megabyte per second) per site for every site using leased line, wireless link and VSAT.
“The upgrading will allow agencies to have better access to government ICT application and interacting with public using email and other communication tools.”
Talib added that the Service Sarawak centre located at UTC Kuching was launched on Dec 2 last year by Chief Minister Datuk Patinggi Abang Johari Tun Openg.
“Service Sarawak is another initiative to provide one-stop government frontline customer services under the Performance and Service Delivery Transformation (PSDT). It makes it convenient for the public to receive government services.
“The centre provides one-stop bill enquiries and collection services for the assessments of all the 26 councils, water bills for all the four water supply authorities and electricity bills as well as other state government agencies’ bills such as land rents and 11 land premiums, tender deposits and timber royalties.
“Up to April 30, 2019, Service Sarawak Kuching has recorded 215,754 transactions with a collection of RM131.79 million.
“Other Service Sarawak centres will be set up in Sibu and Miri within this year. The centres will provide other transactional services in stages in line with the digital government initiatives and digital economy strategy of the state,” added Talib.
He explained that the Sarawak Digital Economy Strategy 2018-2012 also covered a wide range of sectors, namely Agriculture, Manufacturing-Industry 4.0, Tourism, Smart City, Digital Health, e-Commerce and Social.
